With Webex, most people think about Cisco Webex Meetings (formerly know as Webex Meeting Center), a service that lets you conduct cloud-based, highly-secured online meetings with integrated audio, video, and content sharing. Webex Meetings is the flagship service, but the whole Webex suite offers much more, and this is why it continues to lead in a
Webex is a range of Cisco products and services built around video collaboration. It comprises:
Webex Meetings is well known in the marketplace, but let’s have a brief look at each of the other Webex services:
Webex Training is a service specifically designed to accommodate the needs of trainers and teachers in the modern world. The days of having to teach in a physical class room have ended.
Webex Training has the same functionalities as Webex Meetings but offers extra options for before, during, and after training to enhance the learning experience. For example:
Events like conferences, companywide meetings, or town halls are a great way to spread messages to large audiences. The downside of such events is they can be very expensive: renting the venue, catering, travel and accommodation, not to mention lost productivity, the costs can easily spiral. Webex Events has been designed to significantly lower the cost of such gatherings, while still providing an engaging experience. An added advantage of hosting these meetings online is that you can reach far more people than a typical in-person event. Webex Events allows up to 3,000 participating attendees and additional streaming for up to 40,000 others.
In addition to the standard Webex Meeting features, Webex Events offers:
Technical support costs organisations a great deal of time and money. A poor support experience causes employees to become frustrated and disengaged from their work, and customers to vote with their feet and seek out competitors.
Webex Support has the same basic functionalities as Webex Meetings, but the interface has been simplified for both the customer and the supporting technician. Each technician can have up to eight concurrent sessions with five participants in each. It facilitates
Webex Support offers two flavours:
Meetings seldom happen in isolation. In reality, we continually chat, email, share documents, brainstorm, and debate ideas. This relies on different means and technologies: messaging apps, phone calls, various document repositories, meeting rooms whiteboards, and flip charts. This leads to a fragmented working experience with information becoming more and more difficult to find.
In Cisco Webex Teams all of these experiences exist in one place, improving the collaborative flow and making it easy to find past content and conversations. One of the most powerful features is the ability to instantly start a meeting with any group of people, internal or external – it really is just one click. Then you can keep the conversation going with messaging until your next meeting.
Webex Teams is based around the idea of spaces, which anyone can easily create. Spaces are groups of people gathered for a specific purpose. In your space you can message, share documents, schedule future calendar meetings, spin up ad hoc audio or video calls, and even work together on whiteboards. It becomes the virtual workspace for the whole team.
Read more about What is Webex Teams in our blog
Teams are increasingly global and so are our customers, which means we have come to rely more and more on phone calls and email. But visual contact is still the best way to build trusting relationships. This is why your laptop comes with a webcam. But often in video meetings poor quality and room perspective remind us we are separated by a screen. Until holographic projection is a reality for business, videoconferencing rooms offer the closest thing to real in-person meetings.
Cisco offers a wide range of video conferencing devices and a cloud-connected management service, with pricing options that are affordable for small and medium companies, as well as large enterprises. Sei Mani has tested all of the Webex Room devices and chosen to invest in DX80 devices at home. They’ve become indispensable because the quality of experience puts us in the same room every
Here are the Cisco Webex Room devices in a nutshell:
This all gives a whole new perspective on Webex, doesn’t it? It’s so much more than just meetings. The range of solutions
To learn more about the world of Webex, see the range of playbooks we have written in partnership with Cisco
Are you excited by Webex? Get in touch to explore the possibilities…